So, I sat on a digital marketing panel for the Utah Chapter of the American Advertising Federation (AAF Utah) last night. With some illustrious local advertising experts:

Jason Bangerter, Founder StruckAxiom

Dave Nibley, Creative Director Rain

Craig Aramaki, Chief Digital Officer Richter7

Ian Barkley, Business Development Rastar

And Me, Shawn Butler, Digital Strategy Saxton|Horne

Here is a photo of the panel:

 


Here is a photo from the panel:

 


(Notice the conspicuously empty front row)

One of my favorite moments of the night was a discussion on social media marketing. We identified that sites like Facebook, Twitter, YouTube and even MySpace are vehicles for tactical execution of an overall strategy. Craig mentioned that social networking is not new, that it was a part of human nature to give word-of-mouth referrals to our peer groups. And I shared my illustration that we are simply using technology and the facility of social media platforms to augment a behavior that has been occurring since the days of the cave men: A Twitter post that says “I love the burritos at Cafe Rio” is our modern equivalent to “Hey, Og, eat there! That bush has good berries.”

I though it was a clever analogy, and it apparently struck a chord with some audience members!

It was a great conversation in a room full of smart people. And says GREAT things about the future of digital and creative advertising in Salt Lake and the Mountain West area. For more fun quotes, you can search Twitter or go to the Utah Ad Fed’s FB Page.

This is the video of the presentation that I did for Ignite Salt Lake last month on Social Media Addiction. Shawn Butler: The 6th Legal Addiction

The 6th Legal Addiction

The FDA currently recognizes 5 substances as being both legal and addictive:
Legal Addictive Substances:

1. Caffeine
2. Nicotine
3. Alcohol
4. Meds: Aspirin & Prescription Drugs
5. Sugar

Reading the definition above, and in my profession as a social media marketer, I am more and more convinced that we have discovered the 6th legal addictive substance. Social media websites like Facebook and Twitter fit the description of an addictive substance perfectly. In fact, psychologists are currently debating an additional substance called IVR that would be attributable to a line of “behavioral addictions” including compulsive shopping, kleptomania, overeating, problem gambling and Twitter usage. Research has shown that engaging in social media activities stimulates the same neurological pleasure sensors of the brain, releasing alpha waves and endorphins into the system, as cocaine, heroine and sexual activity.

Skinner’s Box

In the 1960’s, famed behavioral scientist B.F. Skinner, originator of “pavlovian training” and “conditioned response,” ran experiments on animals that determined a type of addictive behavior he called Intermittent Variable Reward (IVR) – A method of behavioral reinforcement conditioned by rewarding action intermittently (as opposed to consistently).

One of his experiments consisted of putting a rat in a cage with a button that it could push to release a food pellet. The rat would at first push the button a few times, and then, gradually get into a pattern of just pushing it when he was hungry.However, Skinner found that if he adjusted the button so that it sometimes gave 1 pellet, sometimes 2, and sometimes no pellets, that the rat would become addicted to the act of pushing the button at the expense of all else; forgetting to eat, to sleep or anything—literally pushing the button until it died.

Classic Behavioral Addictions

This is the same psychological mechanism that makes slot machines so addictive. You see, it’s the “variable” that is exciting to us. It is the “not knowing.” If a slot machine gave you back a $1 every time you inserted $1, it would be like an ATM machine. You’d never get addicted.

There are literally thousands of people right now all over the world who are compulsively clicking the refresh button on their email, Facebook, and Twitter to check if they have been tagged, friended, unfriended or invited to something. The science of intermittent variable reward tells us that we’re “addicted” to checking our social media accounts not because we know we’ll be rewarded with something interesting, but because we might be.

FUN FACT: There are only 2 industries that refer to their customers as “users:”
1. The internet. 2. Drug dealers.

In the voice of Chris Farley in “Tommy Boy,” this is why I suck as a blogger:

I just spent 23 minutes watching the future. Browsers were invented by guys like Marc Andreesson in the early ‘90s to make it easy for people to find websites. It is really the primary piece of software for most of today’s computer usage.

So, why isn’t it innovating? Why doesn’t my primary piece of software learn my habits? Why am I going to the same 8 or 10 websites everyday and looking for updates? Why is customization limited to my iGoogle landing page?

Why am I using archaic feeling things like 3-click or worse, cut-and-paste, RSS feeds? In fact, let’s talk about this… Robert Scoble and Seth Godin both love RSS feeds—the information you want is being served to you as soon as it is available with no need to search! So, why are only 4% of people using this service?

My answer is that it is not intuitive, it’s not simple. We want something that makes sense with how we use it and not worry about how we find it and set it up.

So, I signed up for the Beta version of RockMelt. It is built off of Chrome (my current most-used browser) and, in trying to quickly explain it to a co-worker I dubbed it “Google Chrome on Steroids.” But it does some completely distinct things…

I’m not trying to sell RockMelt, so no product review, here, but I am pointing out that smart people are looking at how internet usage and web browsing have changed. And that can only mean good things. Making an experience around how we actually use a technology is the type of advancement that brings on widespread adoption. In Scoble’s interview with the guys at RockMelt they said they’re not worried about monetizing at this phase. Well, that’s because if they get this right, the money will come.

If it is simple and intuitive (Note: Microsoft discussed rebranding RSS to increase it’s popularity) and actually helps me to have a better browser experience, I will use this new tool. And I will be back with a product review!

More on RockMelt is available here:

From Wikipedia, “a guru (Sanskrit: गुरु) is one who is regarded as having great knowledge, wisdom and authority…. In its purest form this principle manifests on earth as a divine incarnation (saint), a person with supreme knowledge about God and all creation.”

In Hinduism and Buddhism, this is a spiritual teacher, esp. one who imparts initiation. Specifically,  each of the ten first leaders of the Sikh religion are formally “Guru.”

This word has been redefined until it no longer has meaning. And it has just become silly. If someone else calls you a guru, they’re probably mistaken. If you call yourself a guru, you’re a tool. I once had a boss that called me his “marketing guru.” I felt flattered and was letting it get to my head when I heard him call the technologically-challenged co-worker who backed up his hard drive his “technology guru.” Turns out, he just liked the word “guru.”

Here are two more cartoons I found when I was looking for the one I used in my last article. They are both pretty funny, but were not what I was looking for. Just the same, they’re worth seeing!

The other day I had someone ask me, “Hey, I saw that you know thousands of people on your LinkedIn, Facebook and Twitter pages, could you ask one of them to get me a job?”

I felt utterly stunned at having to state the obvious, “I don’t actually know most of those people.”

I love social media sites. I spend entirely too much time on LinkedIn, Facebook and Twitter… especially Twitter, but I want to establish a clear distinction between social media sites and social networking.

“Social Media” is the term that generally groups together websites where the majority of content is created by the users. Typically they use log-ins, account names and personal profiles to connect people and focus on the “interactive” elements that have been key to the web 2.0 progression. We think of sites like Twitter, YouTube, Facebook and Flickr. But “Social Networking” existed long before Web 2.0.

Mankind is a social animal with a long tradition of societal interdependence. Ashton Kutcher, the self-appointed champion of the Social Web, recently said:

“[H]uman beings are born not able to even sustain themselves, so at the end of the day, if you ultimately did something in your life that was great, you at least owe your mom.” –Ashton Kutcher from AK FTW, SKY Magazine, Feb. 2010.

Social Networking is the normal and timeless practice of making connections and helping people out. Using technology to facilitate these contacts makes it easier and more efficient, but just as in the past, “It’s not about the number of contacts you have; it’s how you use them.”

Another great quote about the effectiveness of this new tool today and its potential in the future comes from one of the all time greats in peer-to-peer marketing, Seth Godin:

“Social media is either a time-wasting, wool-gathering, yak-shaving waste of effort or, perhaps, just maybe, it’s a crack in the wall between you and the rest of the world. It’s a choice” –Seth Godin

Make your choice. Use your tools wisely.

This is a reposting of my original guest blog written for GreenBuzzAgency.com.

Have you ever walked into the middle of a conversation and suddenly had the awkward feeling that everyone was talking about you?

Motrin has. About a year ago, they became a trending topic on Twitter when Moms, one of their key customer groups, were talking about the insensitivity the company displayed in arecent ad campaign. The consumers summed up Motrin and its use of social media this way: “They don’t get it.”

One year later, we see Motrin exerting an active presence on Twitter and other social media sites and doggedly determined to become “Part of the Conversation” rather than the “Topic of It.”

But just “Being” on social media does not necessarily mean you are “Doing it Right.”

As someone who helps companies wade into the social media waters, but do it in a way that is authentic and in alignment with their brand, I have picked up on a few red flags that I would like to pass along. I call it:

The 5 Ways to Know if You’re Using Social Media Wrong

1) Your Twitter page reads like the CNN ticker. Social media is NOT the place to post your newsfeed! That has become a staple of many homepages, where it is ideal for SEO bots that are scouring the web for updates and new content. But social media is about interaction and one-to-one contact. Nothing says “impersonal faceless corporate entity” like following your favorite brand on Twitter and receiving the Tweet “Thanks for following us. For more information, visit our website.”

2) Your company Facebook friends are also your kids’ Facebook friends. Like any marketing initiative, social media campaigns should be targeting Quality over Quantity. With more than 370 million users, chances are that you have actual customers on Facebook. A simple step many companies overlook is the proactive promotion of their social media sites to gain targeted customers and build relationships with them. Do not let it become a web-based popularity contest where every fan, follower and contact is weighted equally.

3) Your Social Media Marketing is something you’ve assigned to the Interns.Successful marketing campaigns always stem from being integrated across the company. That requires buy-in from the top down! I get very nervous when an executive tells me the company is already on “MyFace” or “SpaceBook.” Too many execs think that new technology is beneath them and refuse to take the initiative in learning what it can do for their business.

4) It Doesn’t Seem Like Your Social Media Profile is “Doing Anything.” Although social media functions in areas like SEO and PR, it is, at heart, a marketing device. And somewhere along the lines, people have forgotten that marketing’s job is to create sales. Which means that social media should be attached to business objectives! That actually generate revenue! A strong advantage of social media over traditional marketing vehicles is its built-in trackability. There are great tools out there to set goals and determine ROI on any social media marketing efforts.

5) You tried social media and it didn’t work for you. I have heard more than my share of marketers explaining, “It detracted from our messaging” or “It’s not a good fit for us.” 9 out of 9 times, what they’re really saying is they didn’t like it or understand it, they didn’t integrate it into an overall marketing campaign and they got tired or bored of it after a few half-hearted attempts. My favorite is when I later find out that the boss’ 16-year-old niece put them on Facebook. I’ll be the first to admit that for many companies, a Facebook Fanpage makes zero sense–so don’t waste your time. But you are missing valuable customer insight if you are not monitoring these powerful online conversations. Effective use of social media, like traditional media campaigns, requires an intelligent strategy tied to real world objectives, executed consistently over a long period of time.

If these all made perfect sense to you, congratulations, you are among those who “Get it” in the new media environment. If any of these sound like you or your company, I would encourage you to re-evaluate what you are doing or who you’ve put in charge of it. Like so much in life, there is more to success than just “being there.”

Shawn Butler is a campaign strategist at Relevant Social Media based in Atlanta. You can contact him at Shawn@RelevantSocialMedia.com.

Also: Interesting related reading from Jeremiah Owyang, Altimeter Group
“A Chronology of Brands that Got Punk’d by Social Media”

Here at Relevant Social Media, we’re from Georgia and we love college football. That makes this week a significant one. You see, the two top football schools in the state, Georgia Tech and the University of Georgia, have a long-standing college football rivalry. And usually, the game where they play each other is steeped with tension and, um, even a little, shall we say, animosity?

Well, this year, Tech is a top-ranked team and headed to a BCS bowl regardless of how they play on Saturday. Meanwhile, UGA is having one of its worst seasons and has suffered some significant losses, including the unexpected death of their mascot Georgia Bulldog, Uga VII.

Well, we decided to add insult to injury and share our slightly veiled opinions of how the usually heated rivalry will play out for the 2009 game. This Mac vs PC style ad highlights that for Georgia college football fans, this is the Most Important Football Game that Doesn’t Matter at All.

The Georgia Rivalry game will be played this Saturday, November 28th. Kick-off at 8pm at Bobby Dodd Stadium.

Or Leave Us a Comment on YouTube: UGA vs GT 2009 “Obviously”