Archive for the ‘outsourcing’ Category

Who You Need to Run a Company

Thursday, March 5th, 2009
I have heard it too many times to even know if this needs sourced, but you need three things to run a successful company:

  1. The Right People
  2. Product(s)/Service(s) that Customers Want
  3. Customers

Although all three are worthy of a blog post (and have been written about ad nauseum) I want to write my current ideas on the 1st one.

Who are the Right People?

I believe that every company really needs people who fill these five roles:

  • Idea Guy
  • Legal Guy
  • Numbers Guy
  • Sales Guy
  • Get Stuff Done Guy

Now, I don’t believe these need to be five different guys (or even “guys” at all, so don’t get hung up on the gender-specific pronoun, obviously these can be girls, too). What I DO believe is that these skill sets need to be represented in the company leadership or out-sourced to someone that can handle it competently. Here is what each role should be bringing to the table:

Idea Guy needs to have strategic long-term thinking. This would be a Marketing or Strategic Planning title at a big company. Someone with vision and lots of imagination. He sees opportunities in places that other people haven’t even thought to look. When you’re like, “What about an online video contest?” he’s already saying “And they can call in on their mobile phones and vote for their favorites– for $1.99 per call. Bam! Digital revenue stream.”

Legal Guy needs to love the law. He gets fired up about reading contracts, licensing, intellectual property ins-and-outs and any print smaller than 10 point font. Legal documents, IP/patents, and law suits are a common part of business today, so someone at your company needs to love it. LOVE IT!

Numbers Guy should also be Spreadsheet Guy. He doesn’t just like tables, charts and numbers, he has general ledgers printed on his bedsheets. This guy understands that money is making money even when it isn’t creating revenue from assets. He does percentages and long-division in his head, can give your company’s current cost per sale ratio in his sleep, and feels physical pleasure when the monthly account balances just right.

Sales Guy is your best friend and your worst enemy. He knows everyone and would rather be on the phone or in a meeting than working alone on his projects. Don’t ask him to do paper work, just let him create relationships and get other people excited about what your company does. The people who are best at this are True Rainmakers, not salesman-types looking for a quick deal or taking advantage of customers.

Get Stuff Done Guy is the Executor. It needs done, he finds a way to get it done. He is to a Gantt Chart as a 13-year-old girl is to WhateverLife. Put him in charge of your projects, your staff or your whole company and he will make sure it all gets done within scope, on time and under budget. Do you need to have a presence at a trade show in Albuquerque in 3 days? Give it to this guy and get out of the way.

In this essay by Paul Graham, he refers to Good People as “Animals” and illustrates them as: “A salesperson who just won’t take no for an answer; a hacker who will stay up till 4:00 AM rather than go to bed leaving code with a bug in it; a PR person who will cold-call New York Times reporters on their cell phones; a graphic designer who feels physical pain when something is two millimeters out of place.”

I think he’s on the right track. I would call these people Passionate, but that’s because I’m a soft/squishy Idea Guy and not a hardline Sales Guy or a straight-shooting Numbers Guy.

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Globalization's Patent Medicine

Tuesday, August 26th, 2008

Translation Services are today’s Snake Oil and Magic Dust. I have just completed an over 15-hour translation project turning this company’s over 75 product descriptions from English into the material for a Spanish/Latin America Catalog. About half of that time was spent with a Native-speaker who is also an industry-insider. At the completion of our translation, I still feel like there may be some confusing descriptions, but at least I’ve straightened out my terms for “pan” and “tray.” You see, the trick in translating Industry-Specific terms, is that even when you have an exactly-right literal translation, it can still be utter nonsense to your expert readers.

So, a Translation Service offers translation into German and is doing the same translation that I just completed, but has no industry experience. She says she has access to an engineer that she uses as a resource to improve the accuracy of her translating. She states that it took 7 hours for the first 2 pages of the document (out of 8 total) and claims it will take 40 to 50 hours to complete the translation. There is no reason given for this time estimate. We pay by the hour.

We have no way of checking that the translation she has provided so far is correct or of verifying that it has taken her as long as she claims. Essentially, our options are:
1) to allow her as much time as she estimates and pay her as much as she requests,
2) to bargain and negotiate based solely on my experience that the Spanish took 1/5 the time she is estimating (and still no guarantee that she is providing usable translation),
3) to find another source that is somehow verifiable and perhaps works faster/cheaper.

She has us at her mercy. Basically, we are going to take whatever she gives us, and we are going to pay her whatever she asks. It’s Doc Terminus’ Magic Dragon Elixir. The only way to test it is to try it. And if we get back pages full of German words, we have to go ahead and pay her. If only we had someone that knew our industry and was fluent in German?

In October we are going to begin sales into France. We don’t speak that language either…

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How to Get a Job

Friday, July 25th, 2008

Unemployment is currently at a 4 year high in the US. As one of the 8.8 million Americans looking for jobs, I offer tried-and-true advice for job searching.

First, don’t get discouraged. People have been finding employment for 6,000 years. The key is to keep believing in yourself so that other people will feel that they have a reason to believe in you; other people like: your family, your friends, and your network of potential referrals, in addition to your future company. Also, remember that sometimes, the option is not to find another “job,” but to find a new source of generating income.

Facts:
40% of positions are created. Decision makers meet you and want your skills because they are convinced that hiring you will help them make money.
90% of management positions come through networking. How do you create a network? Use the tools that are available. It is embarrassing, but let people around you know that you are looking for a new job. Use friends, family, church, and social connections, and also the internet.

Networking:
Everybody uses this word and we keep saying that you should build one. What nobody tells you is that you should TARGET your networks. Making good friends with just ANYBODY has a much lower chance of revealing a quality connection. Instead, create a network that focuses on your industry or on the specific companies you want to work for: talk to people that know those companies or join groups specific to your industry.

Questions:
All of that requires answering some fundamental questions that will focus your search:
-Are you employed? If not, what have you liked most about your past positions? If you are employed, why are you seeking a new position?
-What type and level of position are you seeking, and with what compensation?
-How are you valuable to a company that is trying to fill that position? And How can you make yourself more valuable in that position?
-What people do you know that could teach you more or help you get to this position?
-What are you willing to do to make this happen?

Timing:
How Long Will it Take? The answer is “NOT FOREVER.” I mean, nobody has ever searched for a job for forever. It really depends on how hard you work and how much time you are investing. Job seeking firms recommend 20 to 40 minutes a day. I would double that and then qualify it: You should spend 20 to 40 minutes two times a day, once in the early morning when you’re clearest and then again at lunch hour or at business close. So, 80 minutes spread across the day of focused time should be dedicated to your job search. But here is the qualifier:

“focused” time means you’re writing letters to an individual
or you’re on the phone making calls!
That is the business of “Getting a Job.”

The rest of your activities, such as researching companies and finding names and addresses to send your letters to, are done with your personal time. Think of it this way, if you had a job, you would spend 40 or more hours doing that job. But on the job, you still are expected to put in time at meetings, fill out forms, file paperwork, etc. The point is, perhaps only about ¼ of your work day is spent “adding to the bottom line.” The other 6 hours are preparing you to really shine when you get down to business. Proportion your job search in a similar way. –Shawn Butler

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The Job Search: Lessons from Booksellers

Monday, July 21st, 2008

What You Can Learn about Job Searching from the Publishing Industry

When you are job searching, it’s easy to get caught up in the process and overlook the big picture. So, let’s look at the way YOU will look to your future employer by examining the old adage

YOU CAN’T JUDGE A BOOK BY ITS COVER.
“The bookstore browser averages less than eight seconds looking at the front cover and fifteen seconds reading the back cover. You must hook them immediately and keep them reading the back cover or they will put the book back on the shelf.”

The 5th “P” of marketing is “Packaging.” How’s your Appearance? In our society where book covers are the #1 indicator of book sales, you cannot overlook the importance of your own packaging. A career change is the perfect reason to go out and spend some money on a nice haircut and updated professional clothes. Get a good night’s sleep. Use your free time to exercise and eat well. Just because you’re Job Searching is no reason to LOOK unemployed! If you feel good about your appearance, then others will see that you have poise, confidence, and value.

“Book publishers spend more than $50 billion on product packaging design. $50 billion, not for the products or even for the wrappers, but $50 billion just for the design of the wrapper.”

What is your wrapper? Or what is the first thing that an employer will see about you that will formulate his decision to Buy or Keep Browsing. A key part of your wrapper is your Resume. Update it with all new things. Don’t just add your most recent position; update your skills, recognitions, awards and accomplishments. Add any new groups you’ve joined. No new groups to add? Quick, go out and join a group. I mean, you’ve got some free time right now, huh? Then, add it to your resume. Also, breeze back over the years of experience you’ve had and do some re-write to touch up those tired histories through the lens of your greater life experience. Add or update your value statement and 2 key accomplishments right up at the top under your name and contact info, like the headline of a newspaper:

Extra! Extra!
Here’s why you should read about this guy.

Remember, this is your leave behind, so in most cases, may be the last thing a potential employer sees. Make sure it gets them excited about what you can do for them.

With your packaging covered, it’s time to get started. Create your list of contacts and your list of companies you’re interested in. These are organic lists, which means they WILL keep changing! Each contact has a network that they can lead you to, the goal is to get the names of decision makers, their titles and their business addresses. Then you’re going to write them a letter. Not an email. Write them a letter.

The letter should say:
I’m this guy, I know this person that you also know. I am interested in your company because … (“It is the top performer in the industry”, “It fits my values and interests,” stuff like that. Just communicate that you know the company.) You’d be interested to know that in my past, I have done these things and would like to help your company do these things. Please feel free to reach me by phone or email at your convenience. Or, I will call your office on this day.

Really, write that stuff? Yes. Employers get upwards of 125 emails a day. They read about 20%. They also return about 20% of phone calls. The question you are answering for them is this:

“How Determined are You to Get This Job?”
Ready for the key secret to this process? Make the Call! Writing the letter already set you apart from every other person that just hit “Apply” on monster.com. Now, when you said you would call about 4 days after you send the letter, you MUST pick up the phone and make the call. Call early in the morning (Before 8:30 or 9:30). Call again at lunch time. Call again after work hours. This way you have a better chance of getting someone who is not the professional Gatekeeper. Or perhaps even getting the person you’re looking for! Be prepared to leave a professional message.
“Hi, I’m this guy. I sent you a letter regarding my interest in coming to work for your company. I think you would be excited to hear how I could help (company’s name).”
If you get the gatekeeper, you can simply say: “I’m calling for whoever.” And when they ask what it is regarding, you can say: “I am following up on a correspondence he and I had last week.” Or even, on a good day, “He’s expecting my call.” Sales people use this technique all the time. Warning: don’t make the Gatekeeper think you’re a salesperson!

So When Do I Use Email?
Emailing your resume is your closing tool. It is your leave behind. You did not include it in your first letter, therefore, it is important that after you have talked on the phone to the person and they have requested your resume, that you get their email address. Ask them if they would like you to include references, and then tell them that you will email it to them. And then of course, you follow through with that . –Shawn Butler
http://www.parapublishing.com/files/articles/ArticleAB-202CoversSellBooks.pdf

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The World is Still Round…

Wednesday, March 19th, 2008

In spite of Thomas L. Friedman’s best efforts to claim otherwise in his newly revised The World is Flat: A Brief History of the Twenty-First Century, Release 3.0. Just as in his previous books, Friedman showcases his journalistic forte for information gathering, analysis, and insight-laden extrapolation. He supports well his own previous arguments for free trade, market specialization, and classical economic theories regarding absolute and comparative advantage. (Smith, Ricardo, … Reich)

I’ll pause here to acknowledge that I, too, am a strong proponent of globalization. I have seen first-hand the dissolution of geographic and political barriers to trade and the ensuing benefits to the local economy. I find no fault in Friedman’s historical observations, including his 3 eras of globalization, his 10 flatteners, and even his recommendations for new hybrid fields of study he calls “Mash-Ups.” These ideas are spot-on in our global economy of increasing convergence.

But why all the doom and gloom, Mr. Friedman? Instead of telling your readers how the new “flattened” world will make lives better—spurring the economy of our New America into a greater leadership role as the birthplace of ideas and a nation of entrepreneurs—he focuses on the bad. Friedman follows the M.O. of Lou Dobbs, crying wolf over foreign theft of US jobs and a general disappearance of the American middle-class. Rather than pointing to the strengths of our human capital as inventors, creators, and brand builders, he tells readers that the American sky is falling in competition with Indian and Chinese ITs and engineers.

Friedman leans toward the dramatic, but what do you expect from an Opinion Columnist? He opens with this quote from an Indian software CEO: “The global playing field is being leveled… and the US is not ready.” This is followed by other sensational statements of hyperbole. “Today, people in China and India are starving… for your job!” he warns his children. But then, you are given to flights of the inflammatory if you are to make your living as an op-ed writer. The Title The World is Friendlier to International Business because of Improvements in Technology and Transportation doesn’t sell books.
–Shawn Butler

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